Frequently Asked Questions

Yes, an invoice will be provided with your order confirmation. If you need additional documentation, please email orders@xx-xyathletics.com.

We can try to accommodate changes before your order ships, but once it has been processed and sent out, we cannot make modifications. If you need adjustments, email us immediately at orders@xx-xyathletics.com.

Bulk orders are final sale and cannot be returned or exchanged. If you need to make minor adjustments, please reach out to us at orders@xx-xyathletics.com as soon as possible—we’ll do our best to accommodate changes before your order ships.

Yes! Once you submit your form, a representative will contact you to gather more details about your design. Please see our design catalog for more information. The best part? Customization is free!

Custom order processing times vary based on order size and availability. Typically, orders ship within 10-15 business days. Shipping times depend on the selected shipping method and destination. If you have a specific deadline, please contact us at orders@xx-xyathletics.com before placing your order.

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